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Technical Operations Administrator II

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Date: Jan 21, 2021

Location: Xinyi Dist., Taipei City, TW, 11071

Company: Ansys

JOB SUMMARY
The Technical Administrator II is primarily responsible for providing support to an assigned team in the Customer Excellence organization. This role will perform administrative duties for mid-level managers and department professionals and requires knowledge of company policies and procedures.
ESSENTIAL FUNCTIONS
Percentage of time spent on these activities will vary based on current business needs.
CRM & System Administration

· Ensure that the regional Customer Support Help Desk is run smoothly and efficiently, providing customers with a consistently good level of service · Supervise the setup and daily operation of the CTI customer telephone system, ensuring that customers calls are routed efficiently to the relevant support queue
· Manage the ACE-related administration tasks aligned with the day-to-day efficient operation of the CRM and other relevant ACE-utilized systems
· Generate support statistics and metrics as required by the local Technical Managers and for worldwide ACE intranet reporting
Customer Training Administration
· Manage the administration of live public and private training courses; including registration, lunches/refreshments, information for attendees, and coordinating with the local and regional Training Course Managers, as appropriate
· Assist with the purchase and use of training subscriptions and bulk training
· Work in an administrative capacity with the ANSYS Learning Hub (ALH)
· Promote continuous improvement of the ACE Training processes
Consulting Administration
· Work with the Consulting Managers and Project Leads to ensure the smooth operation of the Consulting business, including administrative overview of the PPM system and related interfaces
Other Administration Duties
· Coordinate and assist with the administration of ACE staff training and summits
· Assist with regional user and showcase meetings
· Assist with the translation of externally-promoted material to local language
Supervisor Duties (if applicable)
· Coordinate the activities of the local team of Technical Administrators and provide day-to-day support and mentoring guidance
ANSYS, Inc. is an Equal Employment Opportunity and Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans
JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS

· Associate’s degree in business or related field
· A minimum of 3 years of experience in administrative, executive or secretarial positions in a corporate setting
· Good general communication and interpersonal skills as well as a professional appearance
· Must have advanced knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel
· Ability to handle confidential information
· Extensive working knowledge of database/CRM systems
· Detail oriented
OTHER INFORMATION
· Bachelor's degree in business or liberal arts is desirable