Technical Support Engineer II : LS DYNA / Mechanical

Requisition #: 16923 

Ansys is now a part of Synopsys. Synopsys, Inc. (Nasdaq: SNPS) accelerates technology innovation from silicon to systems. Catalyzing the era of pervasive intelligence, we deliver design solutions, from electronic design automation to silicon IP, to system design and multiphysics simulation and analysis. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. Learn more at www.synopsys.com.

Summary / Role Purpose
Join the Ansys Customer Excellence team to assist our customers in all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys’ business. You will use advanced-level engineering knowledge along with Ansys AI-based platforms to make our customers successful. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and your impact on the success of our customers and Ansys.
 
Key Duties and Responsibilities

• Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Mechanical Products.
• Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software.
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
• Develop and strengthen long-term relationships with customers.
• Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
• Be enthusiastic about learning and promoting how AI-based technologies can assist engineers' own abilities to help Ansys customers.
• Learn and gain expertise in new technical areas as and when required for the team & personal development.
• Participate in other strategic team and company initiatives, as needed.

 
Minimum Education/Certification Requirements and Experience

• Required education and degree type: Bachelors, Masters or PhD in Mechanical or Chemical Engineering or related field.
• Required minimum 2 years of professional experience in an engineering software environment.
• Demonstrated use of Ansys Mechanical software or knowledge of other commercial CAE software packages.
• Knowledge of Structural analysis, Explicit dynamics, Heat transfer and Numerical Methods.
• Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
• Logical problem-solving, strong interpersonal and communication skills.
• Ability to write and speak in English along with fluent reading & writing skills in Japanese.
• Engaging personality, engineering curiosity and willingness for continuous learning.
• Strong organizational and time management skills.
• Possesses a sense of urgency.
• Ability to work independently, as well as with others in a diverse team environment.
• Projects a professional image and demonstrates business acumen, driven to succeed.

 
Preferred Qualifications and Skills

• 2-3 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated.
• Experience in using Ansys tools, like Ansys Workbench, Ansys Mechanical, Ansys LS-Dyna, and Ansys Space claim is preferred.
• Fracture analysis, drop and impact analysis physics will be an added advantage.
• Ability to travel domestically up to 10% of the time.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

At Ansys, part of Synopsys, we want talented people of every background to feel valued and supported to do their best work. We consider all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.