Senior Sales & Order Operations Specialist

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Date: Apr 10, 2024

Location: Tokyo, JP, 160-0023

Company: Ansys


When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.


Take a leap of certainty … with Ansys.


Summary/ Role Purpose

The Senior Sales & Order Operations Specialist is an integral member of the team, responsible for managing the end to end process for renewal and new sales, partnering with an assigned team of account managers to support sales cycle and business objectives, and acts as primary point of contact for internal and external customers.  Addresses complex transactions that are often global in nature and/or is viewed as a subject matter expert in multiple areas.  Requires knowledge and accurate execution of company policies and procedures. 


Key Duties and Responsibilities

  • Sales Cycle and Related Workflow Responsibilities
    • Engage with sales rep to prepare, review, process and expedite sales orders and related workflow and services
    • Research and understand account data, order history, discounting and/or special pricing situations to help with quote proposal generation
    • Preparation of contracts following internal policies and legal procedures
    • Act as the primary contact for customer on order related questions such as  order status, account issues, license configuration etc.
    • Involve stakeholders (Account Managers, Legal, Finance, Business Operations etc.) to ensure timely submission and processing of revenue
    • Perform post-order procedures, such as revenue reconciliation and order split, etc
    • Meet regularly with account managers to review opportunities, take pro-active actions for smooth closing of deals
    • Coordinate with technical staff to resolve Customer Portal access problems & license installation issues
    • Instruct and support  Channel Partners on order process
    • Train team members and sales team on sales policies and processes


  • Account Data Administration and reporting
    • Registration and update of account and contact data
    • Administers renewal opportunities within the CRM; including revenue reconciliation activities for accurate forecast and planning
    • Ensure data accuracy in internal reporting and tracking sheets


  • Project Management
    • Identify opportunities for improvement in process and automation and propose solutions for more efficiency
    • Plan and execute mid-term projects, involving several stakeholders
    • Work with global team on implementing new processes and systems, through giving feedback on local exceptions and supporting on testing



Minimum Education/Certification Requirements and Experience

  • Bachelor’s degree in business or accounting or related field
  • Minimum of 5 years of experience in a sales operations, sales support, sales planning, sales strategy in a corporate setting.
  • Advanced English/Japanese language proficiency (able to read, write and speak in business environment)
  • Advanced excel knowledge (able to use complex formulas, Pivot table, Macros/VBA)
  • Experience in preparing and making presentation using PowerPoint.
  • Experience in working with CRM such as SFDC
  • Comfortable in dealing with large data and creating reports



Preferred Qualifications and Skills

  • Able to work Extended hours required at end of quarter
  • Strong teamwork and ability to work with different departments
  • Ability to change status quo and copes effectively with fast-changing environment
  • Highly motivated and results driven
  • Excellent verbal and written communication and interpersonal skills
  • Organized and detail oriented
  • Ability to multitask and prioritize in a fast paced, deadline-driven environment
  • Problem solving skills and ability to handle complex issues with minimal supervision
  • Brings values – Respectful, courageous and generous
  • Growth mindset



At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement.


Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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