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Senior License Compliance Investigator

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Date: May 6, 2022

Location: Singapore, SG, 068898

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.


Summary / Role Purpose

The Senior License Compliance Investigator (SLCI) is responsible for identifying and developing opportunities to generate business through license compliance cases (antipiracy). The SLCI needs to independently analyze infringement data collected by the Call Home solutions, communicate with prospects and customers over the phone, build a LC compliance case, and provide guidance to the LC Sales Specialist, sales team, and channel partners to lead to a resolution of the LC case.


Key Duties and Responsibilities

  • Identify and qualify LC leads (antipiracy). The SLCI will use the Case Management Software to identify, manage, track and document Copyright infringements identified through the Case Management Software, CRM and other databases or registered by Channel Partners, or submitted by 3rd-party LC agencies.
  • Coordinate with the LC legal firms and agencies and occasionally directly communicate with prospects and customers over the phone and manage License Compliance cases. The SLCI will support the LC agencies and legal firms to work on and settle LC cases, including generating reports for the 3rd-party suppliers, reviewing the overall strategy for each case, and tracking and reporting on the status of LC cases. In some instance, the SLCI will independently work on and settle LC cases, supported by the LC Specialist, Sales and/or channel partners.
  • Research LC cases (antipiracy). The SLCI will convert LC leads into LC cases by following the LC Investigation process i.e., identify the individual infringers using publicly available and commercial databases including LinkedIn and job boards; confirm the correct identification of the infringing organization using TCP/IP tools and databases; compare the infringed licenses with assets and entitlements in the CRM; examine the account history in the CRM and other databases. In addition, while working on a case, the SLCI will troubleshoot and report data issues for escalation to the call home vendors. 
  • Prepare documentation to transfer LC cases to the LC Specialist and/or Legal Firms and/or LC Agencies. Use the Case Management Software to document the case investigation and maintain historical records for all LC cases; find, access and update case information; and share critical case information across the LC organization. In addition, the SLCI will coordinate calls and one-on-ones with the LC Specialist, Legal Firm and/or LC Agency to review, continue to investigate and transfer the case.
  • Prepare and courier License Compliance Letters. After reviewing a case with the LC Specialist, the SLCI will use templates to prepare license compliance letters and courier and/or e-mail them according to the local License Compliance process. In addition, the SLCI will document all communications using the Case Management Software.
  • Participate in LC calls with other teams and 3rd-parties. Participate and, if necessary, coordinate calls with the LC Specialist, Sales, Channel Partners, Legal Firms, prospects, customers, and/or LC agencies to transfer, continue to investigate, review and/or or work on LC cases.


Minimum Education/Certification Requirements and Experience

  • Fluent in Chinese and English
  • Must have at least 5 years of work experience in License Compliance, including outward calling to prospects and customers
  • Bachelor’s degree in engineering, business or Law, or relevant qualification or work experience


Preferred Qualifications and Skills

  • Experience in License Compliance (antipiracy) and/or Internal Software Sales and/or Sales Operations
  • Demonstrated integrity and confidentiality
  • Ability to foster teamwork


Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
Ansys is an S&P 500 company and a component of the NASDAQ-100.
For more information, please visit us at www.ansys.com
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.