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Senior Application Engineer

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Date: Jun 23, 2022

Location: Shanghai, CN, 200003

Company: Ansys

Summary / Role Purpose

 

Role summary

 

The Senior Application Engineer is responsible for leveraging domain engineering knowledge and relationships to help customers solving complex engineering problems using Ansys optical (Speos / Lumerical / Zemax) software and to support regional accounts with significant impact on software revenue.

 

The role encompasses providing technical support of our customers, engaging in presale activities to support sales campaigns, scoping and delivering professional services to support software growth and helping translate customer requirements into exciting new product features.

 

 

Key Duties and Responsibilities

  • Apply advanced engineering expertise and knowledge of geometric and wave optics simulation to provide technical support to customers and Channel Partners, ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.
  • Own the customer problems, proactively engage with selected accounts to provide comprehensive solutions. Work independently and contribute to all technical activities throughout the sales opportunity lifecycle, interact with customers to understand their business needs, product design needs and engineering design workflows and articulate Ansys’ value proposition.
  • Instruct introductory, intermediate and/or advanced training classes. Scope and deliver professional services for projects which might include collaborative work with other field engineers in the same or different disciplines.
  • Gather customer requirements and trends to support the improvement of Ansys software and collaborate with the Ansys product development teams to translate customer requirements into new product capabilities. Test new releases on industrial problems.
  • Participates in internal corporate initiatives to share knowledge and to create best practices, inside the discipline and cross-disciplines.
  • Develop simulation best practices, solutions, FAQs for knowledge base

 

 

 

Minimum Education/Certification Requirements and Experience

  • Required education and degree type: Bachelors, Masters or PhD in Optics / Optoelectronics / Physics / Computer Science or related field.
  • Required minimum years of professional experience in relevant engineering domain: 5 years for Bachelors, 3 years for Masters
  • Familiar with one programming language, such as C, C++, Python
  • In depth use of Ansys Speos / Lumerical / Zemax software or knowledge of other commercial optical software packages.
  • Possesses Subject matter expertise in one or more relevant disciplines within Ansys’ business that can be leveraged by other Ansys engineers.
  • Strong interpersonal and communication skills, with the ability to facilitate and conduct webinars and presentations to a variety of audiences.
  • Ability to lead and work on multiple projects which are complex in nature.
  • Demonstrated skills in writing and presenting in fluent English.
  • Ability to travel up to 25% of time.

 

Preferred Qualifications and Skills

  • Preferred project experience in Novel Camera / HUD / ARVR / 3D Display / Holographic waveguide etc. 5 years for Bachelors, 3 years for Masters.
  • Familiar with FDTD / RCWA etc.
  • Ability to interact effectively with senior business, engineering managers and/or C-level executives.
  • Demonstrated ability to understand business requirements and translate these into an execution plan that delivers value and meets business goals. 
  • Positive Mindset and like sharing.