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Lead Technical Support Engineer

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Date: Sep 14, 2021

Location: Seoul, KR, 06164

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

SUMMARY 

The application Engineer engages in pre-sales, post-sales, training and consulting activities to simulate complex electromechanical engineering problems for customers using ANSYS software products. As an expert user of ANSYS HFSS, SIwave, Q3D software products, the role also supports and trains application engineers and sales representatives in the use of the ANSYS Solution and helps key-customers in the proper usage of related software tools in order to improve customers’ productivity and satisfaction with ANSYS simulation products. 

 

RESPONSIBILITIES 

  • Understanding customer needs in area of Chip, Package and PCB designs involving Signal and Power Integrity and provide right methodologies with Ansys solutions to ensure customer success. 

  • Demonstrating the value of the ANSYS vision and software to existing/prospective customers through collaboration with direct and indirect Sales in order to grow sales volume. 

  • Creating and presenting software demonstrations in order to assist with the software sales process, developing novel simulation solutions to streamline existing workflows, perform technical product presentations; ensuring software deployment and adoption; driving competitive benchmarks. 

  • Providing high quality technical support to existing customers to ensure retention and customer delight. 

  • Performing consulting activities in complex electrical engineering problems using ANSYS Inc. software products or other commercial CAE software. 

  • Training customers on the usage of ANSYS simulation products to increase their proficiency, independence, and success in simulating engineering problems with ANSYS software. 

  • Collaborating with product development teams by providing customer requirements as well as performing testing of new product releases to ensure improved customer experience. 

 
MINIMUM QUALIFICATIONS 

  • Ph.D. or M.Sc. in electrical/electronical engineering 

  • A minimum of 5-10 years of industrial experience 

  • Expert-level knowledge of Antenna, SI(Signal Integrity) and EMC. 

  • Use of ANSYS HFSS, ANSYS SIwave, ANSYS Q3D, ANSYS Simplorer(Twinbuilder) and related software packages 

  • Other competitor’s software use experience would be welcome 

  • Practical work experiences in design, physical test, product development is an advantage 

  • Ability to work independently, as well as with other individuals/teams within and outside of Korea in a diverse team environment. 

  • Experience in customer facing role would be a plus. 

  • Ability to manage multiple projects and to communicate effectively with customers. 

  • Problem solving skills and ability to create engineering solutions to customer problems. 

  • Fluent in written and spoken English. 

 

PREFERRED QUALIFICATIONS 

  • Knowledge of other commercial ECAE/ECAD software packages or automotive EMC experience would be a plus 

  • Work is performed in a general office environment. 

  • Should be able to work on the phone and computer for an extended period of time. 

  • Up to 20% travelling would be required. 

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.