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Technical Support Engineer II

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Date: Nov 23, 2021

Location: Pune, MH, IN, 411057

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

Summary / Role Purpose

Join the Ansys Customer Excellence team to develop the digital learning platform that supports professionals and students in their quest to expand their skillsets and simulation expertise.  Using your engineering knowledge, you will be part of a passionate, dynamic team that develops engaging course content, designs practical certification exams, and supports our customers through our learning forum.  This is an exciting opportunity to advance your technical knowledge & soft skills further while broadening the appeal of numerical simulation and Ansys products to a global market.

 

Key Duties and Responsibilities

  • Lead/Assist in coordinating and executing all technical activities throughout the content development lifecycle for Ansys Innovation Courses, such as technical discovery, product design, execution, and implementation
  • As part of a team, interact with customers via the public forum to enhance our customers' experience with Ansys products and learning offerings
  • Develop certification exams, determining appropriate questions and simulation exercises that will effectively evaluate candidates’ technical competency
  • Expand the Ansys learning forum's library of FAQs, tips and tricks, video knowledge articles and other relevant learning content
  • Develop product expertise with one or more Ansys products
  • Collaborate with the other teams as needed; test new releases of Ansys products on industrial problems when applicable
  • Support Ansys field and digital marketing for Ansys Innovation Courses team as needed
  • Contribute to strategic projects as needed by team, including but not limited to infrastructure development & maintenance, business operations, service fulfillment

 

Minimum Education/Certification Requirements and Experience

  • Bachelor’s degree in Aerospace/Mechanical/Civil Engineering or related engineering field
  • 3 - 5 years of years of professional experience in an engineering software environment
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Projects a professional image, driven to succeed

 

Preferred Qualifications and Skills

  • MS/MTech is preferred
  • Experience in using commercial or in-house CFD software for real world, industry level applications is desirable
  • Ability to travel domestically up to 10% of time

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.