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Technical Support Engineer II

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Date: Aug 25, 2021

Location: Pune, MH, IN, 411057

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

Summary / Role Purpose

Join the ANSYS Customer Excellence team to support our customers on all the aspects of installation, configuration, and deployment of Ansys software into their design workflows, and grow Ansys’ business. You will use computer systems knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

 

Key Duties and Responsibilities

  • Apply Ansys software configuration, integration and troubleshooting techniques to provide highest level technical support to customers and Channel Partners
  • Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
  • Develop technical expertise in configuring software in one or more simulation areas
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
  • On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
  • Participate in other strategic team and company initiatives, as needed

 

Minimum Education/Certification Requirements and Experience

  • Required education and degree type: BS or MS in a computer or engineer-related field
  • Required minimum education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+2 or MS+0.
  • Experience with supporting Windows-based computer systems, familiarity with concepts that impact software deployment and network administration, familiarity with license-controlled software concepts and tools, knowledge of programming and scripting languages
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Projects a professional image and demonstrates business acumen, driven to succeed

 

Preferred Qualifications and Skills

  • Preferred education and years of professional experience in a computer systems support, administrator, and/or software developer role:  BS+5 or MS+3
  • Experience with supporting Linux-based computer systems
  • Performance Computing topics such as high-speed interconnects, Cloud Portals, Cluster Job Management software, MPI & Remote visualization
  • Experience with Linux-based computer systems
  • CRM tools and processes
  • Deploying & Administering an HPC system using Cluster Job Management Systems such as Grid Engine, LSF or PBS
  • Cloud Based environments such as AWS, Google Cloud Platform or Windows Azure using tools relevant to those environments (such as CloudFormation, Chef or Puppet for AWS)
  • Deployment and administration of the ANSYS family of Products

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.