Senior Manager Customer Program Management
Apply now »Date: Sep 27, 2024
Location: Tokyo, JP, 160-0023
Company: Ansys
Requisition #: 15049
Our Mission: Powering Innovation That Drives Human Advancement
When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.
Innovate With Ansys, Power Your Career.
Summary / Role Purpose
Join the Ansys Customer Excellence team to lead the activities of a broad functional area via senior project and program managers, solve customers’ real-world engineering problems and grow Ansys’ business. In this role, you will lead the Ansys Asia Customer Project Management Office (PMO) and be responsible for defining/implementing practices & methodologies to ensure consulting services are executed efficiently, with compliance and high repeatability and quality. You will also participate in defining, monitoring, managing consulting projects and forecasting consulting revenue & resources in Asia. You will be working in a management capacity within cross regional / multi-disciplinary teams to leverage your leadership skills to deliver business impact.
Key Duties and Responsibilities
- Take full ownership and control the activities of Ansys Asia Customer Project Management Office (PMO) to drive significant business impact.
- Lead and participate in the designing/implementation/improvement of processes/practices/tools for the Asia regional consulting project management.
- Partner with Sales and other Ansys Customer Excellence stakeholders to develop strategic plans and objectives for growing Ansys Asia revenue driven by services engagements.
- Partner with area sales directors and other Ansys Customer Excellence stakeholders to review opportunities, forecast, prioritize engineering resources, develop ideas, and support execution of business maintenance and growth initiatives.
- Engage on services opportunities and project qualification including work and labor estimation, resourcing, profitability, risk assessment, outcomes, etc., in partnership with Sales and other Ansys Customer Excellence stakeholders.
- Ensure services are delivered on time, on budget, with compliance, with high quality and customer satisfaction.
- Ensure services related data are captured and reported to relevant stakeholders accurately for business decisions.
- Lead and participate in the development and mentoring of team members, including, but not limited to, providing the team with effective guidance to support key goals, recruiting top talent, establishing cross product / sub-region collaboration, and professional growth.
- Develop methods to improve operations continuously and lead the effective implementation of resulting changes within the team.
- Participate in designing and implementing Ansys customer services portfolio in Asia.
- Help guide complex customer engagements to successful outcomes using subject matter expertise and industry knowledge.
- Collaborate with the Ansys product development leadership team to guide Ansys product roadmap.
- Conduct annual performance review for team members.
- Lead and contribute to Ansys corporate initiatives.
- Contribute to merger and acquisition integration of customer-facing technical teams and processes and go to market strategy.
- Practice and promote One Ansys culture.
Minimum Education/Certification Requirements and Experience
- Required education and degree type: BS or MS or PhD in Engineering or related field.
- Required minimum years of professional experience in an engineering software environment: BS+12, MS+9, or PhD+7.
- Proven leadership experience in an engineering software or industry environment
- Strong organizational, leadership and mentoring skills; ability to lead complex organizations. Ability to coordinate with colleagues across geographically diverse locations.
- Expert‐level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology).
- Budget, cost, risk, and profitability management skills.
- Flexible, adaptable, and resourceful when managing changing timelines and multiple deliverables.
- Demonstrated leadership ability to establish and manage high‐performance software professional services and project management teams.
- Motivated to build relationships at executive levels with technology, solutions, customers, and vendor groups.
- Strong interpersonal and communication skills, logical problem-solving, fluent in writing and speaking English.
- Projects a professional image, fosters teamwork, and demonstrates business acumen.
- Ability to travel up to 25% of the time.
Preferred Qualifications and Skills
- Preferred education and years of professional experience in an engineering software environment: BS+14, MS+12, or PhD+10
- Preferred number of years of industry and leadership experience: 6
- PMP or PgMP highly desired.
- Demonstrated knowledge of commercial CAE, CAD, EDA, PLM, ERP software packages
Ability to interact effectively with senior business managers and C-level executives.
At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.
Our Commitments:
- Amaze with innovative products and solutions
- Make our customers incredibly successful
- Act with integrity
- Ensure employees thrive and shareholders prosper
Our Values:
- Adaptability: Be open, welcome what's next
- Courage: Be courageous, move forward passionately
- Generosity: Be generous, share, listen, serve
- Authenticity: Be you, make us stronger
Our Actions:
- We commit to audacious goals
- We work seamlessly as a team
- We demonstrate mastery
- We deliver outstanding results
INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.
WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.
At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
CREATING A PLACE WE’RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).
For more information, please visit us at www.ansys.com
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.