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Lead Technical Support Engineer

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Date: Jan 13, 2023

Location: Pune, MH, IN, 411057

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

 

Key Duties and Responsibilities

  • Apply engineering expertise and knowledge of simulation techniques of Ansys Fluids products to provide highest level technical support to Customers and Channel Partners
  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, to improve customers’ productivity and satisfaction with ANSYS products
  • Demonstrate technical mastery and knowledge of external aerodynamics, underhood thermal management, cabin comfort studies etc. simulation techniques to provide the highest level of technical support to customers and channel partners, ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.
  • Developing simulation best practices, solutions, FAQs for knowledge base
  • Develop and strengthen long-term relationships with customers.
  • Develop technical expertise in one or more simulation areas 
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
  • Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements
  • Instruct training classes on the usage of ANSYS simulation products
  • Execute field marketing activities including technical presentations for marketing events, assist Sales and Presales efforts to grow ANSYS business based on the expertise and skill set requirements
  • Collaborate globally and develop an ecosystem for easy knowledge and best practices sharing  
  • Participate in internal corporate initiatives to share knowledge and to create best practices, both within and outside the discipline.
  • Participate in other strategic team and company initiatives, as needed
  • Learn and gain expertise in new technical areas as and when required for the team & personal development

 

Minimum Education/Certification Requirements and Experience

  • Ph.D., Masters or Bachelor’s degree in an engineering discipline (Mechanical / Automotive/Aerospace or related field)
  • Required minimum years of professional experience in an engineering environment: 6 years
  • Expertise in external aerodynamics, underhood thermal management, cabin comfort studies simulation methods: Complex meshing, turbulence, and numerics
  • Expert-level knowledge of Fluid dynamics, Heat transfer, Numerical Methods and Thermodynamics
  • Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • Ability to work independently, as well as with others in a diverse team environment
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Strong organizational and time management skills, possesses a sense of urgency
  • Projects a professional image and demonstrates business acumen, driven to succeed
  • Interested in working with customers and willing to travel

 

Preferred Qualifications and Skills

  • Masters or Phd. Degree preferred
  • Preferred professional experience in relevant engineering environment 10 years for master or 8 years for a PhD
  • Experience in using commercial or in-house CFD software for real world, industry level applications
  • Experience in automotive domain with good technical knowledge on applications like External Aerodynamics, Under hood Thermal Management, Cabin Comfort Studies etc.
  • Experience in automotive domain with good technical knowledge of recent automotive industrial trends (Electric Vehicles, ADAS, Automotive Electronics) will be an added advantage
  • Experiences with handling challenging competitive situations and developing a winning culture
  • Experience in using Ansys tools, like Ansys Workbench, Ansys Fluent, and Ansys CFX, is preferred.
  • Flexibility to learn new physics areas quickly and deploy simulation-based solutions
  • Experience of being part of engineering product development cycle an added advantage

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.