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Technical Account Manager A&D H/F

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Date: Nov 11, 2020

Location: Montigny le Bretonneux, FR, 78180 Villeurbanne, FR, 69100 Valbonne Sophia-Antipolis, FR, 06560 Toulouse, FR, 31100

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

SUMMARY

 

The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience.  The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand ANSYS’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan.  These activities span all ANSYS products and include presales, technical support, consulting, training, as well as interfacing with the ANSYS Technical Support, Development and Marketing teams. Activities are executed by the appropriate teams aligned with the activity.

 

RESPONSIBILITIES

 

•Establish a long term and sustainable relationship with the assigned accounts by discovering customer’s largest problems (like product design and design acceleration challenges) and co-create solution vision leveraging ANSYS’ portfolio of solutions as well as that of the larger ecosystem to maximize value for the customer. 
•Partner with EAM to develop account plan and growth strategy aligned with customer’s key business initiatives to create a win-win environment.
•Plan and lead strategic long term and short-term technical activities worldwide working with EAM and the larger ANSYS teams (Presales, Support, Professional Services, Engineering Solutions, Software Development, Marketing) to achieve the overall sales plan.
•Constantly work towards expanding the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
•Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
•Be voice-of-customer to the ANSYS development teams by highlighting customer problems and solution gaps and creating escalation processes

 

MINIMUM QUALIFICATIONS

 

•Bachelor’s degree in Mechanical, Electrical, Electronics Engineering or other technical discipline
•A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
•Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
•Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple global sites
•Strong verbal and written communication skills
•Strong organizational and time management skills
•Strong leadership and mentoring skills

 

PREFERRED QUALIFICATIONS

 

•MS or PhD degree preferred
•A minimum of 8 years of experience in an engineering environment is preferred
•Deep understanding of the Aerospace & Defense industry trends, technologies, engineering environment, product design complexity, development challenges etc.
•Know-how of enterprise engineering software play in product design environment
•Relevance of CAE/PLM/PDM in product design environment
•Ability to discover customer largest problems on product design, engineering
•Networking, communication, documentation
•Results oriented, outcome focused, self-driven to solve customer problems, deliver value

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.