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Technical Account Manager

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Date: Nov 17, 2020

Location: Kista, SE, 164 40 Gothenburg, SE, 416 64 Otterfing, DE, D-83624 Darmstadt, DE, D-64295

Company: Ansys

SUMMARY

The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience.  The TAM works closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand ANSYS’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan.  These activities span all ANSYS products and include presales, technical support, consulting, training, as well as interfacing with the ANSYS Technical Support, Development and Marketing teams. Activities are executed by the appropriate teams aligned with the activity.

 

RESPONSIBILITIES

  • Establish a long term and sustainable relationship with the assigned accounts by discovering customer’s largest problems (like product design and design acceleration challenges) and co-create solution vision leveraging ANSYS’ portfolio of solutions as well as that of the larger ecosystem to maximize value for the customer. 
  • Partner with EAM to develop account plan and growth strategy aligned with customer’s key business initiatives to create a win-win environment.
  • Plan and lead strategic long term and short-term technical activities worldwide working with EAM and the larger ANSYS teams (Presales, Support, Professional Services, Engineering Solutions, Software Development, Marketing) to achieve the overall sales plan.
  • Constantly work towards expanding the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
  • Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
  • Be voice-of-customer to the ANSYS development teams by highlighting customer problems and solution gaps and creating escalation processes

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in engineering or other technical discipline
  • A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
  • Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
  • Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites
  • Strong verbal and written communication skills
  • Strong organizational and time management skills
  • Strong leadership and mentoring skills
  • Other specialty-specific required skills as necessary for posting (Electronics, Semiconductor, Thermal, etc)

 

PREFERRED QUALIFICATIONS

  • MS or PhD degree preferred
  • A minimum of 8 years of experience in an engineering environment is preferred
  • Must have passion and drive for personal technical excellence and high performance
  • Must have customer service aptitude and maintain customer focus
  • Other specialty-specific preferred skills as necessary for posting

 

CULTURE AND VALUES

Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

• Customer focus

• Results and Accountability

• Innovation

• Transparency and Integrity

• Mastery

• Inclusiveness

• Sense of urgency

• Collaboration and Teamwork

 

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