Technical Content Developer II - Exton, PA

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Date: Mar 30, 2024

Location: Exton, PA, US, 19341

Company: Ansys

 Requisition #: 14040 


Our Mission: Powering Innovation That Drives Human Advancement  


When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 


Innovate With Ansys, Power Your Career.  


Summary / Role Purpose

Join the Ansys Customer Excellence (ACE) team to drive customer adoption of Ansys solutions to achieve business success.  Using your engineering knowledge, you will be part of a passionate, dynamic team that develops technical content portfolio to incubate, develop and transform Ansys userbase and continue grow their digital engineering competencies. You will work with Technical Instructors and content editors as well as ACE and R&D teams to develop Ansys Educational Service (ES) programs and training platform. This is an exciting opportunity to advance your technical knowledge & soft skills further while broadening the appeal of numerical simulation and Ansys products to a global market.


This position is not eligible for immigration sponsorship.


Key Duties and Responsibilities

  • As an expert in one or more Ansys products, develop commercial, customer-facing technical multi-media content including lectures, tutorials, learning pathways, study guides, tips & tricks, assessment libraries and certification programs
  • As a content owner, lead, coordinate & perform all activities throughout the content life-cycle
  • Continuously improve customer satisfaction and grow learning consumption over time
  • Plan and manage content development projects to maximize efficiency, productivity and utilization of available resources
  • Integrate known best practices and new Ansys product features in the technical content in close collaboration with product development, ACE subject-matter-experts, Ansys Partners, and our Technical Trainers
  • Support technical instructors to conduct various learning activities, including assist teaching, support online community learning in ALH and hosting additional learning sessions to drive user engagement and effective learning in ALH
  • Contribute to strategic projects as needed by team, including but not limited to infrastructure development & maintenance, business operations, as well as Ansys field and digital marketing activities related to the ES program


Minimum Education/Certification Requirements and Experience

  • Required education background: Bachelor’s degree in Technical Writing, English, or another communications-related field or in Engineering with a strong writing ability
  • Required education and years of professional experience in an engineering software environment: BS+2, MS+0
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
  • Logical problem-solving; strong interpersonal and communication skills; fluent in writing and speaking English
  • Strong organizational and time management skills; possesses a sense of urgency; projects a professional image and demonstrates business acumen
  • Demonstrated willingness to learn and apply new approaches or technologies that have a positive impact on the customer experience
  • Experience with handling multiple competing priorities and taking ownership of projects to drive them to completion
  • Driven to succeed; a proactive self-starter and excellent team player; willing to offer support where needed
  • Nonfiction writing experience, preferably technical
  • Experience following a style guide
  • Familiarity with HTML
  • Exceptional attention to detail


Preferred Qualifications and Skills

  • Preferred education and years of professional experience in an engineering software environment: BS+5, MS+3, PhD+0
  • Working knowledge of content management and authoring tools (we use MadCap Flare)
  • Working knowledge of HTML, particularly XHTML
  • Working knowledge of source control software / practices
  • Familiarity with JavaScript
  • Writing experience within the software engineering industry
  • Familiarity within aerospace and defense a bonus


At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. 


Our Commitments: 

  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper


Our Values: 

  • Adaptability: Be open, welcome what's next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger


Our Actions: 

  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results


We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. 


At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. 


At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. 

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). 

For more information, please visit us at 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity. 

Nearest Major Market: Philadelphia

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