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Technical Support Engineer II

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Date: Jun 17, 2021

Location: Concord, MA, US, 01742

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

SUMMARY
ANSYS, Inc. seeks Technical Services Engineer II to work in Concord, MA.

 

RESPONSIBILITIES
•    Help ANSYS customers and channel partners solve complex engineering problems using ANSYS software products. 
•    Leverage expert-level engineering knowledge and customer-relationship skills to assist in growing the company’s software business in line with the corporate vision.
•    Apply advanced engineering expertise and knowledge of simulation techniques to assist customers in simulation-driven product development.
•    Provide engineering solutions to customer questions and issues in the usage of the ANSYS Computational Fluid Dynamics (CFD) software, and help guide the customers with their engineering workflows and knowledge of simulation applications.
•    Collaborate with product development to improve ANSYS products and the customers experience using these products.
•    Participate in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth.
•    Actively participate in the development and mentoring of team members.
•    Instruct intermediate and/or advanced training classes on the usage of ANSYS simulation products.
•    Contribute individually and as part of the technical support team to continually sustain and enhance our support processes and customers satisfaction with ANSYS technical support.

MINIMUM QUALIFICATIONS
•    Bachelor’s degree or foreign equivalent in Mechanical, Aerospace or Chemical Engineering.
•    Three (3) years of experience in a related position.
•    Work experience or academic coursework must have included: 
o    Three (3) years of experience using ANSYS or other commercial Computational Fluid Dynamics (CFD) software; 
o    experience implementing numerical models to obtain practical engineering solutions to problems; and 
o    experience managing engineering projects and communicating with customers. 
•    Must be willing to travel domestically and internationally 20% of time.

 

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.

 

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Nearest Major Market: Boston