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Customer Assessment Analyst

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Date: Apr 27, 2022

Location: Chalandri, GR, 15231 Madrid, ES Madrid, M, ES, 28020 ITA Home City, IT GR Home City, GR Athens, Athens, GR, 11636 Milan, IT, 20124

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.


Summary / Role Purpose  

As our Customer Assessment Analyst, you will work closely with Cybersecurity peers, Information Technology, multiple Business Units and Ansys customers to ensure that customer security requirements are met.  In addition, you will help to develop new processes and procedures to streamline our customer assessment process, reduce time to completion and identify trends regarding customer security requests to ensure that Ansys is providing necessary controls to safeguard customer data. 


Key Duties and Responsibilities 

  • Respond to customer assessments in a timely manner 

  • Communicate effectively with internal teams and customers to understand the request(s) 

  • Work closely with team members to ensure that the security needs of Ansys customers are met  

  • Utilize processes and knowledge management procedures to enable Ansys to quickly answer customer inquiries 

  • Partner with a wide range of stakeholders within Ansys to understand their products and processes to ensure accurate responses regarding data security 

  • Provide input and contribute materials to assist various business units when interacting with customers regarding cybersecurity issues 

  • Contribute to on-going efforts around building an increasingly automated and streamlined customer assessment response process 


Minimum Education/Certification Requirements and Experience 

  • Experience in risk management, vendor assessments and audit procedures related to cybersecurity  

  • Strong knowledge of cybersecurity frameworks such as NIST and ISO 27001  

  • Familiarity with all cybersecurity risk domains  

  • Demonstrated ability to plan and coordinate multiple projects effectively as well as provide a positive customer experience 

  • Strong knowledge of Microsoft Office suite 

  • Associate degree or higher 

  • 2+ years of experience  


Preferred Qualifications and Skills 

  • SANS Certification, PMP or equivalent certification 


Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
Ansys is an S&P 500 company and a component of the NASDAQ-100.
For more information, please visit us at www.ansys.com
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.