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Systems Engineer

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Date: Nov 4, 2020

Location: Canonsburg, PA, US, 15317

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

SUMMARY
The purpose of the Microsoft 365 System Engineer role is to act as a technical subject matter expert and provide support for Microsoft 365 Services for Ansys as a member of the End User Computing team. The role will have proven experience in operational support and understanding of the Microsoft 365 suite of services and architecture. 

 

RESPONSIBILITIES

  • Possess detailed technical understanding of the full Microsoft 365 suite of products, including: 
    • Office 365 
    • SharePoint & OneDrive 
    • Microsoft 365 Groups & Microsoft Teams 
    • PowerApps and Flow 
  • Participate in the resolution of Microsoft 365 related incidents, requests, and changes, ensuring a high standard of execution and ownership 
  • Work closely with employees and Operations teams to undertake investigations and diagnose performance and service-related issues, ensuring that key stakeholders are kept informed 
  • Act as a subject matter expert for Microsoft 365 support processes and work to build understanding of these processes throughout the Operations team 
  • Provide education and training to the Ansys user base on the best utilization of the Microsoft 365 set of services 
  • Follow standard Microsoft 365 administration processes and guidelines with a high degree of quality and reliability 
  • Recommend and implement improvements to processes and guidelines through collaboration with the entire End User Computing team, especially using automation where appropriate 
  • Possess a strong commitment to continuous improvement and a very high level of customer service 
  • Capable of influencing senior level stakeholders and project teams 

 

MINIMUM QUALIFICATIONS

  • Associates degree in Information Technology or related field 
  • A minimum of three years’ experience in IT, with two years spent in a Microsoft 365 environment 
  • Experience with the following technologies 
  • Desktop Operating Systems, such as Windows 7/8/10 and Mac OS 
  • Server Operating Systems, such as Windows Server and Linux 
  • Cloud hosting solutions, such as Microsoft Azure 
  • PowerShell scripting 

 

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Information Technology or related field preferred 
  • Four or more years of experience in IT and in a Microsoft 365 environment preferred 
  • Experience with the following technologies 
  • Internal and external DNS 
  • Administration of Active Directory Services 
  • Mobile Operating Systems, such as Windows, Android and IOS 
  • Networking technologies 
  • ServiceNow 
  • Azure Dev Ops (formerly known as Team Foundation Server) 

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.


Nearest Major Market: Pittsburgh