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Senior Operations Analyst ACE- REMOTE

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Date: Sep 2, 2022

Location: Canonsburg, PA, US, 15317

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

Summary / Role Purpose

Responsible for providing worldwide operational and administrative support, processing, data analysis and reporting that supports ACE group planning, aligned with internally improving productivity and operational efficiency, and maintaining a high level of customer satisfaction.  

Roles at this level will be making a contribution to the business in a specific area of expertise, but will have exposure to other areas within the ACE team.  The role will operate within given policies and procedures but have a reasonable amount of discretion to take independent action. The focus for roles at this level will be to assist in the effective delivery of an operational business service.  Individuals at this level are expected to show competence and independence in their activities.

 

Key Duties and Responsibilities

The Operations Analyst for Consulting Operations is responsible for the day-to-day data and process management of ANSYS’ North American Consulting Operations.  Duties include, but are not limited to, all operational aspects of booking, delivering and reporting on consulting engagements: 

  • Work with the Consulting Managers and Project Leads to ensure the smooth operation of the Consulting business
  • Interface directly with ANSYS Sales Team to assist with the booking of all Consulting engagements
  • Coordinate the creation of customer proposals and budgets, ensuring adherence to all established standards in the creation of proposals and the delivery of services.
  • Assist with all Consulting-related Legal considerations, e.g., contracts administration, intellectual property considerations
  • Assist with all Consulting-related Financial considerations, e.g., required financial reporting, customer invoicing/accounts receivable, sales forecasting, etc.
  • Generate Consulting statistics and metrics as required by the local Technical Managers and for worldwide ACE reporting.  Using Excel, PowerPoint, Google, and other media, prepare business reports to clearly present the data analysis in a form suitable for interpretation at various levels of complexity.
  • Develop dashboards on the ACE intranet to highlight activity metrics associated with continuous improvement goals and business development initiatives.  Other duties as assigned by management
  • Ensure adherence to all established compliance practices, standards, policies and procedures.
  • Manage the administration of all aspects of Change Management
  • Promote continuous improvement and risk mitigation practices within Consulting Operations.
  • Manage the ACE-related administration tasks aligned with the day-to-day efficient operation of the CRM and other relevant ACE-utilized systems

Additional Responsibilities within the ACE organization may also be required (Percentage of time spent on these activities will vary based on current business needs)

  • Customer Support Help Desk
  • Customer Training Administration
  • Other Administration Duties
  • Supervisor Duties (if applicable)
    • Coordinate the activities of the local and/or worldwide teams of Technical Administrators and provide day-to-day support and mentoring guidance
  • Compile and analyze the data associated with the worldwide ACE group, covering all aspects of activity, including existing processes for Pre-sales Support, Customer Support, Consulting and Training, as well as new initiatives focused on improving business performance.

 

Minimum Education/Certification Requirements and Experience

  • Bachelor’s degree in business or related field
  • A minimum of 5 years of experience in an administrative position in a corporate setting with a focus on operations and business practices
  • Supervisory and/or mentoring experience
  • Must have advanced knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel
  • Ability to handle confidential information

 

Preferred Qualifications and Skills

  • Master's degree in business or liberal arts is desirable
  • Good general communication and interpersonal skills
  • Detail oriented
  • Working knowledge of database/CRM systems

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.


Nearest Major Market: Pittsburgh