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Salesforce Administrator / Business Analyst (Remote)

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Date: Apr 27, 2022

Location: Canonsburg, PA, US, 15317 Orlando, FL, US, 32826 Jersey City, NJ, US, 07302 Charlotte, NC, US, 28217 Pittsburgh, PA, US, 15219 Philadelphia, PA, US, 19104-9998

Company: Ansys

Ansys is the global leader in engineering simulation. We empower the world’s most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better.

 

 

SUMMARY

The Salesforce Business Administrator is a subject matter expert that collaborates with Product Owners, business SMEs and development teams to leverage the Salesforce platform to support multiple business lines. Functioning as a business analyst and administrator, this role will be responsible for translating business requirements to provide recommendations, best practice, and deliver solutions that provide actionable insights while also executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

 

RESPONSIBILITIES

  • Support Sales Cloud, Experience Cloud and Service Cloud environment for ~3,500 global users across multiple organizations including Marketing, Sales, Business Operations, Customer Services and Professional Services
  • Work within current processes to maintain Salesforce users, roles, security, profiles, permission sets, sharing rules, report and dashboard development, data management, and support for AppExchange applications
  • Partner with product owners and super users to continually evaluate the current state of operation to define target improvements to business processes, workflows, automation, systems, integrations, and data, and to continually develop and implement Salesforce capabilities within the organization to achieve maximum efficiency
  • Effectively act as the liaison between our end-users and CRM development teams, partner with CRM development team to evaluate click vs. code options, serve as first line of QA testing for all development and integration work performed by CRM development team
  • Prepare documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, guides and organization structures in moderate to highly complex environments
  • Document and maintain process, policies, application configuration, and training material
  • Keep up to date on new SFDC and 3rd party apps, features and functionality to recommend and apply improvements to internal business requirements

 

MINIMUM QUALIFICATIONS

  • Minimum 5 years of Salesforce platform administration in one or more of the following clouds: Sales, Service, Partner Community, Customer Community
  • Minimum 3 years of Business Analyst experience
  • Minimum 2 years of Salesforce Lightning experience
  • Experience configuring & maintaining various Salesforce objects/modules including but not limited to accounts, contacts, opportunities, cases, knowledge, profiles, permissions, roles, and sharing rules
  • Experience in building and maintaining custom reports and dashboards to inform cross-functional business insights
  • Experience configuring and maintaining Salesforce security controls
  • Salesforce Administrator (201) and one or more of the following certifications: Pardot, Sales Cloud, Service Cloud, Community Cloud

 

PREFERRED QUALIFICATIONS

  • Experience using agile methodologies; managing backlog, grooming stories and preparing new release communications
  • Ability to take on a variety of functional roles including business analyst, QA tester and training as needed to ensure product success
  • Experience working in an Agile environment
  • Experience with application lifecycle managements tools (TFS, Jira, etc.)
  • Self-starter who works well under pressure and consistently meets deadlines
  • Strong written and oral communication skills, and organization and project management skills
  • Proficiency with MS Office suite of products, including Outlook, Word, Excel and Power Point
  • Ability to thrive in a demanding environment while prioritizing multiple tasks among cross-functional teams
  • Ability to learn and adopt new technologies as well as staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areas
  • Outstanding communication skills, both written and verbal

 

ALIGNING YOUR VALUES TO OUR SOLUTIONS
At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world’s most challenging engineering problems. Our ONE Ansys culture has at its core:

  • Customer Focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of Urgency
  • Collaboration and Teamwork

 
ENGINEERING YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it’s about the learning, the discovery and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 – finalist, and America’s Most Responsible Companies.
 
For more information, please visit us at www.ansys.com

 

We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team.
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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Nearest Major Market: Pittsburgh