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Business Operations Specialist

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Date: Nov 26, 2021

Location: Canonsburg, PA, US, 15317

Company: Ansys

Ansys is the global leader in engineering simulation. We empower the world’s most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better.

 

 

SUMMARY

The Business Operations Specialist works with the Sales, Legal, Accounting, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist is able to handle some complex tasks and accomplish straightforward work without assistance.

 

RESPONSIBILITIES

  • Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
  • Generates timely, accurate license keys and delivers them to sales channels and customers
  • Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal
  • Utilizes CRM checks to strive for succinct data integrity
  • Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
  • Provides assistance to sales personnel for proper order submission and documentation
  • Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence
  • Participates in department projects such as developing rollout plans for product delivery

 

MINIMUM QUALIFICATIONS

  • Associate’s Degree or minimum 2 years of experience in a billing, order processing, or customer service environment
  • Excellent customer services skills and orientation
  • Demonstrated organizational and analytical skills
  • Experience working in database environment including report generation responsibilities
  • Demonstrated ability and experience in a detail-oriented position
  • Ability and willingness to perform in fast paced, rapidly changing environment
  • Excellent communication and interpersonal skills
  • Demonstrated ability to multi-task in a deadline driven environment
  • Microsoft Office experience required

 

PREFERRED QUALIFICATIONS

  • Prior CRM experience preferred
  • Previous experience with servicing global customers is highly preferred
  • Experience working in database environment including report generation responsibilities

 

 

Due to the federally mandated COVID-19 vaccination requirement impacting federal contractors like Ansys, this position requires you to be fully vaccinated for COVID-19 prior to your start date.  If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable federal, state and local laws including state and local mandatory vaccination orders.

 

ALIGNING YOUR VALUES TO OUR SOLUTIONS
At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world’s most challenging engineering problems. Our ONE Ansys culture has at its core:

  • Customer Focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of Urgency
  • Collaboration and Teamwork

 
ENGINEERING YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it’s about the learning, the discovery and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 – finalist, and America’s Most Responsible Companies.
 
For more information, please visit us at www.ansys.com

 

We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team.
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

 


Nearest Major Market: Pittsburgh