Technical Support Engineer (Icepak)

Summary / Role Purpose
Join the Ansys Customer Excellence team to support our customers on all aspects of their realworld
engineering simulation projects and integration of Ansys software in their design workflows
and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales
support, find solutions to a wide variety of technical challenges and channel customer feedback to
improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and
passionate engineers striving to deliver the highest quality solutions to our customers, advancing
your knowledge, experience, and impact on the success of our customers and Ansys.

Key Duties and Responsibilities
 Apply engineering expertise and knowledge of simulation techniques of Ansys Fluids/
Ansys Structural / Ansys Electronics products to provide the highest level of technical
support to Customers and Channel Partners
 Deploy and exploit the full Ansys Technical Support Toolset to complement your own
engineering expertise and knowledge of simulation to assist customers in solving their
engineering problems and enabling their usage of Ansys products.
 Ensure high Customer Satisfaction and Customer Success that enable customers'
usage/deployment/adoption of Ansys software.
 Develop subject matter expertise and specialization on Ansys simulation products and
applications.
 Share your extensive knowledge and experience by creating & updating content for your
Primary Focus Area to ensure the most relevant help and information is available for
customers and internal colleagues.
 Create and execute repeatable workflows for data capture, processing, and deployment
for support.
 Submit suggestions for product improvement, when needed. File defect reports and verify
fixes adhering to defect reporting processes.

Minimum Education/Certification Requirements and Experience
 Required education and degree type: BS or MS Electrical/Electromagnetics/Mechanical/
Thermal/ Fluids Engineering or related field
 Logical problem-solving, strong interpersonal and communication skills, fluent in writing
and speaking English
 Strong organizational and time management skills, possesses a sense of urgency
 Ability to work independently with minimal supervision, as well as with others in a diverse
team environment

Preferred Qualifications and Skills
 Demonstrated use of relevant Ansys software or knowledge of other commercial CAE,
CAD, EDA, PLM software packages
 Customer service aptitude
 Knowledge of the use of Ansys simulation products is a plus
 Ability to travel domestically up to 10% of time