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Technical Account Manager

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Date: Jan 13, 2022

Location: Bengaluru, KA, IN, 560103

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.


Summary / Role Purpose

Advanced professional role, focus on scaling engagements (accounts or global), point of contact for all technical needs, expertise & experience of mapping customer technical requirements to ANSYS solutions in a given industry vertical, advanced industry vertical domain expertise, participate in industry working committees, collaborates with sales leaders to map customers’ key business initiatives, leads opportunity qualification & drives technical campaigns for complex engagements, advises on market sizing initiatives. Works collaboratively with presales, program management, solution architects, product management & business unit leaders to deliver key customer solutions, lead account-based marketing strategy, drive deployment & adoption including partner solutions, monitor usage. Provide selective support for account specific initiatives & solution campaigns based on expertise. Lead field-factory interlock for ANSYS product enhancement & roadmap, escalations, and competitive solution positioning. Strong internal network across regions and functions, impacting significant revenue for large scale strategic and enterprise accounts.


Key Duties and Responsibilities

  • Establish a long term and sustainable relationship with the assigned accounts by discovering customer’s largest problems (like product design and design acceleration challenges) and co-create solution vision leveraging ANSYS’ portfolio of solutions as well as that of the larger ecosystem to maximize value for the customer.
  • Partner with Enterprise Account Manager to develop account plan and growth strategy aligned with customer’s key business initiatives to create a win-win environment.
  • Plan and lead strategic long term and short-term technical activities worldwide working with EAM and the larger ANSYS teams (Presales, Support, Professional Services, Engineering Solutions, Software Development, Marketing) to achieve the overall sales plan.
  • Constantly work towards expanding the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
  • Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
  • Serve as the lead point of contact for all technical project requests from customer and take care of technical requests
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.
  • Uses in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within own discipline area.
  • Assist with challenging client requests or issue escalations as needed and Be voice-of-customer to the ANSYS development teams by highlighting customer problems and solution gaps


Minimum Education/Certification Requirements and Experience

  • Bachelors degree in Electrical and Electronics, Electronics and Communication Engineering
  • A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
  • Demonstrated understanding of simulation software products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
  • Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple global sites
  • Strong verbal and written communication skills
  • Strong organizational and time management skills
  • Strong leadership and mentoring skills


Preferred Qualifications and Skills

  • MS or PhD degree preferred
  • A minimum of 8 years of experience in an engineering environment is preferred.
  • Deep understanding of automotive industry trends, technologies, engineering environment, product design complexity, development challenges etc.
  • Know-how of enterprise engineering software play in product design environment
  • Relevance of CAE/PLM/PDM/MBD/System engineering in product design environment


Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
Ansys is an S&P 500 company and a component of the NASDAQ-100.
For more information, please visit us at www.ansys.com
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.