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Senior Channel Training and Certification Specialist

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Date: Sep 9, 2021

Location: Bengaluru, KA, IN, 560103

Company: Ansys

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

 

Summary / Role Purpose

The primary responsibility of this role is to build content and infrastructure to support a successful and scalable training and certification program, as well as assess customer satisfaction and drive best practices within the partners’ organizations to meet corporate satisfaction and performance goals. This role is also responsible for supporting the growth of the Ansys business through Channel Partners by organizing and conducting training and mentoring activities related to modeling approaches and benchmarks for complex industrial applications. The Senior Training and Certification Specialist will also work closely with the Channel Operations function to prepare quarterly scorecards and other performance dashboards. The success of this role has direct impact on the success of ANSYS in achieving its growth targets.

 

Key Duties and Responsibilities

  • Develop the next generation Ansys certification framework to help build best in class certification program.
  • Assist in developing high level plans, processes, tools around product training (for sales reps and AEs), certification, and support that align with channel program short-term and longer-term sales growth objectives.
  • Responsible for training and certification materials (for sales reps and AEs) to be used globally. Collaborate with Sales, ACE, Marketing and BU Development organizations as needed.
  • When appropriate, deliver training in areas of expertise related to fluids, mechanical, electronics, and new products.
  • Drive customer satisfaction within the Channel Partner customer base through surveys and other innovative methods.
  • Conduct channel partner customer surveys and communicate results to partners and ensure follow up and resolution of complaints, and ensure remedy is in place (training, additional capacity, etc.)
  • Conduct and maintain a Channel Partner Principals surveys and communicate results to Ansys Channel Program team to ensure improvements are implemented continue to develop the program.
  • Develop, automate, and maintain reports and metrics to enable effective execution of the training and certification program, and customer satisfaction metrics.
  • Contribute to building quarterly reports and scorecards for each Partner to help bring visibility to accomplishments, progress towards yearly goals, and identify challenges.
  • Organize order processing and compliance training to ensure that Channel Partners can perform business related tasks effectively.
  • Assist with annual Channel Partner Advisory Council meeting.
  • Identify and communicate issues quickly to management and recommend solutions for improvement.
  • Other job-related duties may be assigned by management from time to time.

 

Minimum Education/Certification Requirements and Experience

  • Bachelor’s degree
  • A minimum of 5 years of experience in engineering simulation or PLM industry, including 3 years industry applications experience.
  • Practical knowledge of CAD, FEA, CFD, and EMAG and other engineering software technologies
  • Self-motivated and able to work independently
  • Strong planning, project management and communication skills
  • Strong verbal and written communication, organizational, and leadership skills
  • Travel 15%+ required, including international

 

Preferred Qualifications and Skills

  • Bachelor’s degree in engineering or other technical discipline
  • Drive for results
  • Strong teamwork and collaboration with colleagues across Ansys and Partners
  • Ability to leverage cross-functional resources necessary for a successful training and certification program.
  • Be a Champion for Channel Partners within Ansys
  • Understanding of digital transformation business drivers, cloud computing, IOT, Electrification, Digital Twin, Additive Manufacturing trends and their impact on customer opportunities.
  • Good understanding of competitive products.
  • Strong skills in using tools such as Power BI, Power Flow, Advanced Excel functionality and scripting.

 

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.