Business Operations Specialist

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

SUMMARY

The Business Operations Specialist I works with the Sales, Legal, Accounting, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports.  Little directon required; the Business Operatons Specialist I is able to handle some complex tasks and accomplish straight forward work without assistance.

KEY RESPONSIBILITIES
● Processes software license orders and stock orders via multiple CRM systems and verifies license
agreements in accordance with ANSYS, Inc. policies and procedures
● Generates timely, accurate license keys and delivers them to sales channels and customers
● Assists customers attempting to enroll for the Ansys, Inc. Customer Portal

● Utlizes CRM checks to strive for succinct data integrity

● Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and
resolving customer issues
● Provides assistance to sales personnel for proper order submission and documentation
● Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence
● Partcipates in department projects such as developing rollout plans for product delivery

MINIMUM QUALIFICATIONS
● Associate’s Degree or minimum 2 years of experience in a billing, order processing, or customer
service environment
● Excellent customer services skills and orientation
● Demonstrated organizational and analytical skills
● Demonstrated ability and experience in a detail-oriented position
● Ability and willingness to perform in fast paced, rapidly changing environment
● Excellent communicaton and interpersonal skills
● Demonstrated ability to multi-task in a deadline driven environment
● Microsoft Office experience required
● Prior CRM experience preferred

PREFERRED QUALIFICATIONS

● Previous experience with servicing global customers is highly preferred
● Experience working in database environment including report generation responsibilities

CULTURE AND VALUES
Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

• Customer focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of urgency
• Collaboration and Teamwork

 
WORKING AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions.  With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on.  Because at Ansys, it’s about the learning, the discovery and the collaboration.  It’s about the “what’s next” as much as the “mission accomplished”.  It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.
Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a component of the NASDAQ-100.
 
For more information, please visit us at www.ansys.com
 
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.  Upon hire, no fee will be owed to the agency, person, or entity.