Director Ansys Customer Excellence - US Remote

 Requisition #: 17129 

Our Mission: Powering Innovation That Drives Human Advancement  

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

Innovate With Ansys, Power Your Career.  

Summary / Role Purpose

Join the Ansys Customer Excellence team to direct the activities of a broad functional area via senior managers/managers, solve customers’ real-world engineering problems and grow Ansys’ business. In this role, you will direct a team delivering technical application engineering support, product support and professional services, and will collaborate with the Ansys product development leadership team to guide Ansys product roadmap. You will be working in a management capacity within a cross regional / multi-disciplinary teams to leverage your leadership skills to deliver business impact.

Key Duties and Responsibilities

• Direct and control the activities of a broad functional area via senior managers/managers in one product area to drive significant business impact
• Participate with other Ansys Customer Excellence stakeholders to develop strategic plans and objectives
• Direct the team in executing all technical activities throughout the customer lifecycle such as technical discovery, product presentations, demonstrations, evaluations, deployments, training and technical support to maintain and grow Ansys revenue
• Engage with key customer stakeholders, such as directors / VPs, to establish the Ansys value proposition, understand their product design needs, develop and implement best simulation practices to improve customer efficiency
• Develop and execute go-to-market strategy for services offerings, including consulting and assessments that uncover customer challenges and accelerate simulation adoption.
• Build and manage a pipeline of strategic consulting-led engagements that lead to software adoption, service revenue, and long-term client success.
• Present technical results and recommendations to executive-level customer stakeholders, effectively translating findings into business value.
• Partner with area sales directors to review opportunities, forecast, build pipeline, prioritize engineering resources, develop ideas and support execution of business maintenance and growth initiatives
• Help guide complex customer engagements to successful outcomes using subject matter expertise and industry knowledge
• Lead and participate in the development and mentoring of team members, including, but not limited to, providing the team with effective guidance to support key goals, recruiting top talent, establishing cross product / sub-region collaboration, and professional growth
• Develop methods to improve operations and lead the effective implementation of resulting changes within the team
• Collaborate with the Ansys product development leadership team to guide Ansys product roadmap
• Lead and contribute to Ansys corporate initiatives
• Contribute to merger and acquisition integration of customer-facing technical teams and processes, and go to market strategy
• Practice and promote One Ansys culture

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS or MS or PhD in engineering and/or business or related field
• Required minimum years of professional experience in an engineering software environment: BS+12, MS+9, or PhD+7
• Proven leadership experience in an engineering software or industry environment
• Strong organizational, leadership and mentoring skills; ability to lead complex organizations. Ability to coordinate with colleagues across geographically diverse locations.
• Demonstrated knowledge of commercial CAE, CAD, EDA, PLM software packages
• Strong interpersonal and communication skills, logical problem-solving, fluent in writing and speaking English
• Projects a professional image, fosters teamwork, and demonstrates business acumen
• Ability to travel domestically up to 25% of time
• Demonstrated skills in managing software implementation lifecycles, including the project financials and scope while developing strong customer relationships and outstanding customer satisfaction 
• Knowledge of assessment design principles and practices. 
• Strong project management skills and ability to manage multiple projects simultaneously. 

Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: BE/BTECH +12, ME/MTECH +10, or PhD+7 
• 6 years of experience in Program Management with an enterprise software and technology deployment focus 
• Experience and/or background with Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages 
• Ability to travel domestically up to 50% of time
• Ability to travel internationally
• Ability to interact effectively with senior business managers and C-level executives
• Strategic Program Certifications, such as Six Sigma Black Belt is a plus  

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what’s next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

VALUES IN ACTION

Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds; encouraging them to bring their talents and experience to a workplace where they are valued and can thrive.  

Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers.  

We’re proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base. 

WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspired? Check out some of our recent customer stories, here and here.

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
 

CREATING A PLACE WE’RE PROUD TO BE 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

 
For more information, please visit us at www.ansys.com
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.