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Sales & Order Operations Specialist II

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Date: Jun 16, 2022

Location: Ann Arbor, MI, US, 48108 Austin, TX, US, 78746

Company: Ansys

Ansys is the global leader in engineering simulation. We empower the world’s most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better.

 

 

SUMMARY
The Sales & Order Operations Specialist II is an integral member of the team,responsible for managing the end to end process for renewal and new sales, performing duties for department managers, partnering with an assigned team of account managers to support sales cycle and business objectives, and acts as primary point of contact for internal and external customers. Requires knowledge and accurate execution of company policies and procedures.


RESPONSIBILITIES

  •  Project Management - Subject Matter Expert
    • Designated Go To on the team for a specific topic(s) for new and existing Sales & Order Operations staff
    • Independently own/manage a topic by expanding knowledge base in a designated area,train new and existing Sales & Order Operations staff; create and maintain training materials, develop and/or enhance presentation skills, suggest improvements to current reference materials
    • Prerequisite: must have participated in New Employee Onboarding
  • Apply sense of urgency, independence in problem solving, knowing where to find information,who to involve, how to apply Sales policies, creation of complex quotations and order scenarioswith minimal supervision
  • Strong teamwork and communication skills required. Ability to work with all internaldepartments in a professional manner
  • Sales Cycle and Related Workflow Responsibilities
    • Preparation of Quotation proposals, legal forms, and licensing requests. Reviews quotations for completeness and in accordance with GAAP, accuracy and adherence to company policy for new and renewal sales efforts
    • Partnering with an assigned group of Account managers, prepare, review, process and expedite sales orders and related workflow and services
    • Act as the primary contact for ANSYS customer needs; responding to questions on order status, account issues; license configuration etc. for all new and renewal software orders
    • Administers all renewal opportunities within the CRM; including revenue reconciliation activities; creating sales queries/reports to track opportunities, following up with customers and maintaining an accurate renewal forecast within the CRM
    • Involve appropriate customers and internal groups (Account Managers, inside sales, Legal, Business Operations etc.) to assure timely submission and processing of revenue
    • Research and understand historical accounts, product order history, discounting and/or special pricing situations to help with quote proposal generation as needed
    • Performs audit of own work or that of others to ensure conformance with established procedures
    • Analyze outgoing and incoming paperwork such as purchase orders and license contracts for compliance and accuracy, determine and administer revenue and support splits if required, ensure all internal approvals are secured. Verifies order entry for completeness. Request and provide peer reviews to ensure accuracy
    • Meet regularly with account managers to review opportunities and plan for end of quarter activity; meet with direct Supervisor or Manager to review objectives.
    • Coordinate with technical staff to resolve Customer Portal access problems & license installation issues
  • Support account administration activities including completion of supplier Corporate Data forms, prepare and distribute License and ASC changes, Name change form, Transfers and Assignments including securing required approvals and submit required paperwork to Business Operations.
  • In accordance with current policies, create temporary and evaluation license keys appropriate for distribution to prospects and customers.
  • Provide support for reconciling actual revenues to forecast and plan as well as helping new Account Managers with training on the proper paperwork and protocol for sales order processing
  • Involvement in CRM Data maintenance and administration
    • Update existing CRM records with current information, which may include updating pricing and products for existing renewal opportunities, removing duplicate entries, account reassignments, logging notes, or other activities as directed
  • May also perform other duties as assigned by the direct manager or other management staff.

 

MINIMUM QUALIFICATIONS

  • Associate degree in business or accounting (two year program) or related field with a minimum of 3 years of experience in a sales operations, sales support, finance or legal support role, in a corporate setting. Bachelor’s degree desirable
  • At least 1 year of sales order processing experience
  • Extended hours required at end of quarter
  • Strong teamwork and customer service oriented
  • Highly motivated and results driven; copes effectively with complexity and change
  • Excellent verbal and written communication and interpersonal skills; ability to build relationships
  • Demonstrates good judgement in problem solving and issue escalation
  • Ability to handle confidential information
  • Working knowledge of CRM and knowledge of Quote to Cash scenarios including Quotation preparation
  • Must be organized and detail oriented
  • Ability to multitask and prioritize in a fast paced, deadline-driven environment
  • Working knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel

 

ALIGNING YOUR VALUES TO OUR SOLUTIONS
At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world’s most challenging engineering problems. Our ONE Ansys culture has at its core:

  • Customer Focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of Urgency
  • Collaboration and Teamwork

 
ENGINEERING YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high – met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it’s about the learning, the discovery and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics.
 
At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost.  As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.
 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 – finalist, and America’s Most Responsible Companies.
 
For more information, please visit us at www.ansys.com

 

We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team.
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

 

#LI-REMOTE


Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit