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Customer Success Manager

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Date: Nov 3, 2021

Location: Abingdon, GB, OX14 4RW Horsham, GB, RH12 2RG Darmstadt, DE, D-64295 Villeurbanne, FR, 69100 Montigny le Bretonneux, FR, 78180 Sheffield, GB, S1 2JE Wavre, BE, 1300 Madrid, ES FRA Home City, FR Otterfing, DE, D-83624 Milan, IT, 20124 UK Home City, GB Brussels, BE, 1000 La Farlede, FR, 83210 Aix en Provence, FR, 13545 Daresbury, GB, WA4 4FS Madrid, M, ES, 28020 Chalandri, GR, 15231 Berlin, DE, D-10963 Villeneuve Loubet, FR, 06270 Netherlands Home City, NL Valbonne Sophia-Antipolis, FR, 06560 Toulouse, FR, 31100 ITA Home City, IT

Company: Ansys

Summary / Role Purpose

The EMEA Customer Care Team is accountable for the efficient execution of all functions in the ACE technical field. The team focuses on developing and expanding business by providing the best customer experience in scalable ways. The entire customer range is covered as well as the majority of Ansys products. Examples of key activities are to identify and expand best practices, develop self-service support, conduct proactive campaigns, develop and organize learning experience for customers, enable Channel Partners for growth and drive scalable activities for Momentum accounts.

 

The Customer Success Manager’s mission is to own the Customer journey, making it easy to do business with Ansys end-to-end and secure customer fidelity.

 

Key Duties and Responsibilities

  • Contribute to develop Ansys business in the region by the mean of increased revenue and/or the increase of adoption of Ansys solutions,
  • Work closely with the Field & Engineering Services team to provide the best quality of service in the most efficient and scalable way,
  • Collaborate with the Account team to address business challenges and work on solutions together,
  • Anticipate on new requirements and prepare the teams to deliver on these new activities,
  • Plan, execute, monitor and report on your domain of responsibility,

 

Minimum Education/Certification Requirements and Experience

  • Required education and degree type: BS or MS or PhD in Mechanical/Chemical/Aerospace/Electrical Engineering or related field.
  • Required minimum years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
  • Strong interpersonal and communication skills
  • Strong leadership and mentoring skills.
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English 
  • Ability to organize and manage multiple projects which are complex in nature and across diverse teams and locations.
  • Track record of delivering exceptional customer outcomes and revenue impact.
  • Projects a professional image and demonstrates business acumen, driven to succeed 
  • Ability to travel up to 25% of time.
  • Demonstrated experienced in driving customer business development
  • Creative and innovative mindset on how to analyze a situation and take actions
  • Excellent communication skills with capacity to adapt to the audience (from C level to Analyst)

 

Preferred Qualifications and Skills

  • Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10 or PhD+7
  • 4 years of experience in application engineering, customer support, or consulting services type customer facing roles using engineering software
  • Ability to interact effectively with senior business managers and C-level executives